Ice Cream Home Delivery FAQs

To keep our food miles low and to help you organise your orders, we have established the following Delivery Days for each postcode area:

• Monday: BA1, BA2, BA3, BA11, BA13, BA14, BA15, BS31, SN8, SN9, SN10
• Tuesday: BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS13, BS14, BS15, BS20, BS39, BS41, BS48, BS49
• Wednesday: BS10, BS11, BS16, BS21, BS22, BS23, BS30, BS34
• Thursday: BS32, BS35, BS36, BS37, GL8, GL9, GL11, GL12
• Friday: SN1, SN2, SN3, SN4, SN5, SN11, SN12, SN13, SN14, SN15, SN16, SN25, SN26

At checkout, you will be now be able to select your preferred date of delivery based on the arranged delivery days above.

CUT-OFF TIME: Our office team are responding to orders during weekday office hours. You need to place your order no later than 2PM the day before your Delivery Day to be guaranteed delivery on your postcode day. If an order is placed after the 2PM cut-off time and your delivery day is the following day, your order will be organised for delivery the following week.

Our Drivers are on the roads between 8AM - 6PM on weekdays to deliver your orders.

We are currently trialling morning and afternoon delivery slots with our smaller postcodes. After entering your postcode at checkout, eligible postcodes for this trial will be able to select a timed window for delivery. We hope that these trials prove successful and we will soon be able to roll out this system for all our local postcodes.

For the most accurate information about your order, please check your emails for a Shipping Update which will be sent the day before the attempted delivery. If you have any problems, please contact our office team with your order number and enquiry on: home@marshfield-icecream.co.uk

We send out a series of shipping notifications as we organise your order. We have listed these below in order so you know what to expect. 

Order Confirmation: This is automatically generated from our website when payment has been successfully taken. On this email you will find a link to track your order - keep checking this link as this information page will automatically update with your order's progress on delivery day. 

Shipping Updates: The day before your scheduled delivery day, we will send an email to let you know your order is on its way. We can now provide an estimated delivery window based on where your order falls within our route. This will give you a 3 hour time slot. 

On the day of delivery, you will also receive: 

• Your delivery is on it's way! An email on the day of delivery as our Drivers leave the farm with your ice cream order. It will also show you a timed delivery window of when to expect your order. 
• Spoon's at the ready! When our Drivers are one drop away, you'll receive a final email from us with a confirmed time slot (this can be anything between 2 minutes - 15 minutes!) 

If you have any problems with your order, please contact our orders team on home@marshfield-icecream.co.uk Please include your order number and contact details in your email. 

We stock our full flavour list on our website. As flavours are mixed in the factory and when packaging is available, we continue to add more 1 litre tub flavours to our range based on requests from our Deliver Moo Customers.

All stocks are monitored closely to avoid 'Out of Stock' products. However, if a product is listed as ‘Out Of Stock’ we will do our best to get this back in stock as soon as possible. If we cannot organise ingredients/packaging for certain flavours, we may temporary take product pages down as we wait until stock can be made in our factory.

We regret that we are unable to make any changes to an order after you have completed checkout. This includes changes to flavours, additional item requests or incorrect information stated during the order (typos or billing/shipping address in the wrong fields).

If you need to cancel your order, please forward your Order Confirmation email to us on our home@marshfield-icecream.co.uk email address. Please confirm in the email you wish to cancel your order and we will issue a refund. You can then place a new order with all the correct details as required.

If there is no answer when our driver attempts delivery, we will ring your contact number provided at checkout. If we cannot get through to you, we will leave a slip through your door and attempt automatic redelivery the following week on your postcode day.