Home Delivery FAQs

Ice Cream Home Delivery FAQs

Frequently Asked Questions

2021 Christmas & New Year Last Orders

Local Home Delivery 2021 Final Orders

Can I pre-order for local delivery?

Christmas Pre-Orders (National Delivery)

How does your pre-order shop work?

National Home Delivery 2020 Final Orders

Local Area Home Delivery, hand delivered from the farm

Which Postcodes do you deliver to & how quickly will I receive my order after paying?

Will I receive delivery notifications?

What tub sizes do you offer and what are the dimensions of each?

When will my favourite flavour be back in stock?

I made a mistake on my order, can I make amendments after payment has been taken?

I missed your attempted delivery, what can I do?

I've received the wrong flavours on my delivery, can you change them?

National Home Delivery (Ice Cream Posted!)

How does national postage work and what flavours are available?

Error Message at checkout "Unable to ship to your address"

I’m a local customer, can I order with your postage service as well?

When will my ice cream be posted?

What if I’m not in when the package is delivered?

How do you keep the ice cream frozen?

Is there a minimum order and delivery charge for national postage?

I made a mistake on my order, can I make amendments after payment has been taken?

Where do you deliver?

Can I order ice cream to be delivered as a gift?

Is dry ice safe and how do I dispose off the packaging?

How can I return my national box packaging?

Gift Vouchers

Terms and Conditions for Voucher Use

Terms and Conditions for Voucher Purchase

Corporate Gifting

Tell me more!

Ice Cream Parlour

Our Weekend Parlour is now CLOSED until 2022.

Can I collect an order from the farm?