Home Delivery FAQs

Ice Cream Home Delivery FAQs

Frequently Asked Questions

Local Area Home Delivery, hand delivered from the farm

Which Postcodes do you deliver to & how quickly will I receive my order after paying?

Will I receive delivery notifications?

What tub sizes do you offer and what are the dimensions of each?

When will my favourite flavour be back in stock?

I made a mistake on my order, can I make amendments after payment has been taken?

I missed your attempted delivery, what can I do?

What is the last delivery days before Christmas?

National Home Delivery (Ice Cream Posted!)

How does national postage work and what flavours are available?

Error Message at checkout "Unable to ship to your address"

I’m a local customer, can I order with your postage service as well?

When will my ice cream be posted?

What if I’m not in when the package is delivered?

How do you keep the ice cream frozen?

Is there a minimum order and delivery charge for national postage?

I made a mistake on my order, can I make amendments after payment has been taken?

Where do you deliver?

Can I order ice cream to be delivered as a gift?

Is dry ice safe and how do I dispose off the packaging?

How can I return my national box packaging?

Gift Vouchers

Terms and Conditions for Voucher Use

Terms and Conditions for Voucher Purchase

Easter Pre-Orders

How does your Easter Pre-Order Box work?

When will I receive my Easter Box?

Can I order other flavours than listed on your Easter Shop?

Can I request my Easter Box to arrive early?

Can I cancel or change my order?