Home Delivery FAQs

Ice Cream Home Delivery FAQs

Frequently Asked Questions

Happy Cows, Happy Farmers Farm Tour

Further Farm Tour Information

What is included on the farm tour?

Tour Refund Policy

I've purchased my ticket, what happens next?

I missed out! Can I pay on the day?

Farm Parlour Click & Collect Weekend Collection

How does Click & Collect work?

What is available for Click & Collect? What if a product is out of stock?

What do I need to bring when I collect my order?

Can I make a Click & Collect order on the weekend and then collect that same weekend?

Can I come to the farm and collect in the week?

I was unable to collect my order on the day I requested, can I rearrange?

I would like to order less than the minimum order, is that possible?

Do you have more flavours and tub sizes than what is listed online? Are your new 2021 flavours available in 1 litre tubs?

Tell me more about the Parlour!

Local Area Home Delivery, hand delivered from the farm

Which Postcodes do you deliver to & how quickly will I receive my order after paying?

Will I receive delivery notifications?

What tub sizes do you offer and what are the dimensions of each?

When will my favourite flavour be back in stock?

I made a mistake on my order, can I make amendments after payment has been taken?

I missed your attempted delivery, what can I do?

I've received the wrong flavours on my delivery, can you change them?

National Home Delivery (Ice Cream Posted!)

How does national postage work and what flavours are available?

Error Message at checkout "Unable to ship to your address"

I’m a local customer, can I order with your postage service as well?

When will my ice cream be posted?

What if I’m not in when the package is delivered?

How do you keep the ice cream frozen?

Is there a minimum order and delivery charge for national postage?

I made a mistake on my order, can I make amendments after payment has been taken?

Where do you deliver?

Can I order ice cream to be delivered as a gift?

Is dry ice safe and how do I dispose off the packaging?

How can I return my national box packaging?

Gift Vouchers

Terms and Conditions for Voucher Use

Terms and Conditions for Voucher Purchase